CONTACT US
CONTACT US
The Rave/Eagles Club
2401 W. Wisconsin Avenue
Milwaukee, WI 53233
414-342-7283


Box Office Hours:
The box office is open Monday thru Friday - Noon to 6pm.

If you're inquiring about a refund, please visit www.therave.com/returns

CONTACT US VIA EMAIL
If you have questions about a ticket order or a specific show, please include your order number or the show name.
If your question is about a show tonight, please call 414-342-7283 during business hours.

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FAQ
FREQUENTLY ASKED QUESTIONS

GENERAL FAQ

Most of our shows are all ages, meaning anyone can attend. However, you still must be 21 to drink alcohol. A handful of shows during the year are 17+, 18+ or 21+ and those shows will be clearly marked on our calendar.

Currently, the box office is open Monday through Friday from 10am to 6pm. For weekend shows, the box office opens 2 hours before the earliest show time of the day. On show nights, the box office is open until the end of the show. The box office phone number is 414-342-7283. If you'd prefer to do it electronically, you can reach us at boxoffice@therave.com.

The Rave/Eagles Club is located on the southwest corner of 24th Street and Wisconsin Avenue in Milwaukee, Wisconsin. Our address is 2401 W. Wisconsin Avenue, Milwaukee WI 53233. For directions, please visit our Map & Directions page.

The Rave box office accepts cash, VISA, MasterCard, Discover, Apple Pay, Google Pay, and The Rave Gift Cards

The bars throughout the building accept cash, VISA, MasterCard, Discover, American Express, Apple Pay, and Google Pay.

At this time, etix.com doesn't take our gift cards. Please contact our box office at 414.342.7283 between Noon and 5pm, Monday through Friday. We'll be happy to take your gift card order. We apologize for any inconvenience.

Send us an email with both gift card numbers and we'll combine them into one gift card.

Yes! You can purchase gift cards at our box office, by phone at 414.342.7283, or online at store.therave.com.

Our gift cards don't work on eTix.com yet. Please contact our box office at 414.343.7283 between Noon and 5pm, Monday through Friday,

Yes you can. For larger shows, we have a pizza stand available upstairs in the Rockstar Lounge.

No. Laws took effect July 1, 2010 that banned smoking inside the building. New e-cig laws took effect in June of 2018 that banned vaping anywhere smoking is banned. The Penthouse Rooftop Lounge is available for smoking for some shows.

As of June 2018, vaping and e-cigarettes are not allowed to be smoked in buildings or anywhere regular tobacco smoking is not allowed. Smoking is allowed in the Penthouse Lounge. Vape kits are not allowed in the building.

Sign up for our mailing list. You'll be notified of upcoming show announcements, on-sale and presale dates and times. Plus, you'll also be eligible for exclusive contests available only to our mailing list members.

You can also follow us on Twitter (twitter.com/therave) and become a fan on Facebook (facebook.com/therave).

Verified Fan keeps bots out of the ticket buying process. While Verified Fan does not guarantee that every fan will get a ticket, it does make the ticket buying experience fairer by ensuring only other fans are competing for tickets. A simple registration is all it takes to get verified and have the opportunity to be invited to buy tickets.

For more information, you can visit The Verified Fan FAQ.

We want everyone to have a good time, and that's hard to do when you're being kicked in the back of the head by some guy in boots who decided to crowd surf. Contrary to some beliefs, crowd surfing is NOT harmless. People can get hurt.

Yes, please call The Rave/Eagles Club box office at 414-342-7283 for details.

The Rave/Eagles Club is a multi-room entertainment complex.

The lower level is the Eagles Hall (sometimes referred to as The Rave II or The Bassment).

The main ground level is home to The Rave (also known as The Rave Hall) and to two smaller rooms, The Rave Bar and The Craft Beer Lounge.

The concierge level contains The Rave balcony and the RockStar Lounge.

The upper levels are the Eagles Ballroom (and its balcony). The Eagles Ballroom Club Stage is another configuration of The Eagles Ballroom.

And the uppermost level is The Penthouse.

You can view our job openings at Jobs.TheRave.com.

Yes, you can contact our box office at 414.342.7283 during business hours.

TICKETING FAQ

You can buy tickets at:
The Rave/Eagles Club box office at 24th & Wisconsin,
The Rave/Eagles Club box office by calling 414-342-7283.
You can also purchase tickets online at tickets.therave.com or at Etix.com.

Yes! The box office is at the front of the building once you enter The Rave/Eagles Club. The box office accepts cash, Visa, Mastercard, Discover, as well as Apple Pay, Google Pay, and The Rave/Eagles Club Gift Cards. Sorry, no checks. You can avoid the online order fee by purchasing in advance of the day of show at the box office.

Yes, they are available at The Rave/Eagles Club box office at 24th & Wisconsin, or call The Rave/Eagles Club box office at 414-342-RAVE. You can also get tickets at tickets.therave.com or Etix.com. Please note that VIP Balcony tickets are general admission with no promise of a seat unless otherwise noted. NOTE: Some tours may sell VIP packages or VIP passes. Those are wholly different from VIP Balcony.

Some concerts may offer a presale, allowing fans to purchase tickets before the show officially goes on sale. In order to obtain the presale password, either a) join our email newsletter list at join.therave.com, or b) download our app - we'll post presale in the 'news' section. These presales are limited to internet sales only in most cases. Sometimes, the artist also (or only) has a presale and that code is available through their website/fan club, etc.

Will Call simply means that you pick up your tickets at The Rave box office, usually on the night of the show. Contrary to its name, Will Call does not mean we will be calling you.

You can pick up your tickets anytime we are open, beginning 24 hours (or one business day) after your order is placed. You can also pick up your tickets on the night of the show.

In most cases, yes. Call our box office before the day of the show at 414-342-7283. No name changes may be made on the day of the show.

In most cases, you should receive your tickets within five to ten days. The Rave sends tickets via the US Postal Service. They do great work, however, sometimes, tickets may take a little longer. If you do not receive your tickets within 2 days of a show, call us at 414-342-7283 during regular business hours.

If you place an order for will call, we ask that you give us one business day to prepare your order for pick up. If the show is the same day as your order, your tickets will be ready for you one hour before show time.

When you pick up your Will Call ticket, you will need your order number (or receipt), a valid photo ID, and we may request to see the credit card that was used to place the order. This is done to protect you from fraud. For a valid photo ID, you can use any government issued photo ID, any school issued photo ID, or a passport. If you do not have any of these items, please contact The Rave box office at 414-342-7283 at least 24 hours before the show.

For some shows, the band has us sell some of their meet and greet passes. If The Rave is selling them, they will be listed on the event page and the ticketing page of TheRave.com.

For some shows, the bands sell their own meet and greet passes. You can check their website or facebook pages for additional details.

The website where you purchased the meet/greet passes will send you information in the days prior to the concert. We regret that we may not have additional information until it is provided to us by the band tour manager, usually on the day of the show.

As with most entertainment events, all ticket sales are final. There are no refunds, unless the headline act cancels or reschedules. For details, see our return policy.

The Rave does not advise purchasing tickets from a third party vendor or street vendor. Often times, they are counterfeit, fraudulent, or duplicates and may not get you into the show. Even websites that seem legitimate are suspect to sellers who may not have your best interest in mind. If your ticket is invalid, you will be turned away. We have no choice.

Call our box office at 414-342-7283.

Contact us at help@therave.com. Also, please check your junk/spam folders. Sometimes, they get caught up in those filters.

Each offer is different. Some may be a physical copy of the album which will be mailed to you. Sometimes, it is an emailed code for a download. Please check the information on the page where you purchased your tickets for additional information. Download codes are usually sent out once a week, so please allow 1-2 weeks to get your download code. Mailed items may take longer.

EVENT FAQ

Doors usually open about 90-120 minutes before show time for the Eagles Ballroom shows, and 60 minutes before show time for most other shows. However, if a band is late with their sound check, doors may be delayed.

The Rave/Eagles Club is a general admission venue. While there is limited seating areas, they are most often first come, first served. Some events may have reserved seating. Be sure to check the ticketing page and/or your ticket.

Yes, The Rave/Eagles Club offers two lots for parking. You can purchase parking by calling 414-342-7283 or visiting parking.therave.com.

Please be careful when parking in private lots operated by someone other than The Rave. The person waving you in may not own the lot, and you may get towed.

Our parking lot attendants will have a list of everyone who prepaid for parking. Simply check in with a parking lot attendant. You do not need to go inside to get your parking pass first.

No cameras, video cameras, or recording equipment is allowed in The Rave/Eagles Club. This is mostly by the request of the bands. Small pocket cameras or cellphone cameras are acceptable.

Photo passes are controlled by the headliner of the show. You would need to contact their publicity department.

For a detailed list of what and what is not allowed, please visit our Customer Safety Guidelines page.

It is possible that the band has not yet fully confirmed the show with us, or that the band planned on a show here but it did not get finalized.

If you don't see the show on our calendar, we don't know when the band will be back. We hope soon! Keep checking our calendar, or better yet, join our mailing list.

The Rave often does not get official set times until late afternoon on the day of the show, and even then, they are subject to change. Therefore, we may not offer set times. If we have set times, they will be posted on TheRave.com.

The headliner usually has the bigger current following. Headliners schedule their tours and invite opening bands to join them. There are times when a band that has been around longer may be opening for a band that hasn't been around as long. The Rave does not choose the order of bands, nor the time length of a band's set.

Awww, that's sweet. The band controls all aspects of the stage for the day they are here. You would have to contact band management to try to have something like that arranged.